Frequently Asked Questions

How do you ship items
All items will be shipped via UPS Ground by default. Options for expedited shipping are available via UPS for any domestic shipping

Do you ship international
At the current time we do not offer any international shipping
How long does it take to receive your item
Order processing for non expedited orders will take 1-2 days for processing the time it takes for UPS to deliver package which is 1-5 business days for orders shipped in the domestic US We are shipping directly from our warehouse in Scottsdale, AZ

Backordered Items
If any of the items you ordered are on backorder, you will receive an e-mail notification after you place your order containing the information and estimated delivery date for the backordered item If you order multiple items and one or more items are on backorder, your complete order will be placed on hold until all items are available for shipping  Optionally you may request a ship ahead of your order for any item available at an additional shipping charge of $12,99 for orders within the domestic US

Can I cancel my order
Orders can be canceled for any reason before the item has been processed for shipping. Once the item is processed or shipped, you have to follow our return policy to return the item. Orders containing any special or custom order items cannot be cancelled after the items are in production unless otherwise stated. To cancel your order, please contact us via e-mail at [email protected]

What If I don't like what I bought ?
We are trying our best to make your shopping experience an enjoyment. Even though we are trying to provide as much information as possible about our merchandise and their origin, we are aware that a picture might let a product appears somewhat different from its tangible reality. If you ordered a product and you are not satisfied, will gladly take the item back and refund the purchase priceless shipping and handling fees (only if the product is in original condition,unused and returned within 12 days of the invoice date) no questions asked(please read Return instructions for detailed information).

How Can I return an Item
GermanMart,Ltd. will not accept unauthorized returns. If you need to return an item, please contact our customer service department at [email protected] prior to doing so. If conditions for product return as stated below are met, we will issue you a return authorization number (RMA) that must be clearly marked on your return package. With the exception of returns caused by our error, shipping costs for returneditems will be buyer's responsibility. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by GermanMart, Ltd. within 10 days of the RMA issue date. Items will be inspected prior to issuance of any refund or credit.
Special order and custom order items cannot be returned unless they are defective (all orders with more than 10 identical items are considered special orders !).
Products must be returned within 12 days of receipt for a refund or replacement. Any merchandise returned after 12 days of receipt may be subject to a20% restocking fee. Special order items may only be returned for replacement and not for any refund (if a product becomes unavailable, GermanMart, Ltd. will issue a refund). In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $15.00 re-boxing fee for products returned in a damaged box. Defective items have to be reported within five days after receipt and may be returned for a same-item exchange only.

How do I return Items ?
Before returning any item, you must contact our customer service department within twelve days of your invoice date for a Return Merchandise Authorization (RMA) number at [email protected] No returns, of any type, will be accepted without a valid RMA number. The following information is required: order confirmation number, or customer PO number from the packing slip. Product description or product SKU number customer name. Reason for return (defective, DOA, non-defective, other) refund or a replacement? Customer email address. The RMA number must be written on the outside of the shipping package. We recommend that you return your item with delivery confirmation and insured, as GermanMart, Ltd. cannot be held responsible for any lost items or items damaged during return shipment.
Where do I send my Return ?
Along with your RMA number you will receive detailed instructions on where to return your package. If you have any questions, please contact customer service at [email protected]
All returns have to be send to  :
GermanMart, Ltd
PMB 184
14747 N Northsight Blvd Ste 111
Scottsdale, AZ 85260

I received my item damaged, what now ?
GermanMart, Ltd. and its suppliers deliver merchandise to carriers properly protected and packaged. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If damage is discovered after opening the package, contact GermanMart, Ltd. customer service immediately. Thecustomer must file any damage claims with GermanMart, Ltd. within 5 days of item receipt. The customer has to retain all original packaging and keep the damaged item available for inspection by UPS, 3rd party or GermanMart, Ltd. All damage claims with the carrier will be handled through GermanMart, Ltd. Failure to report any damage within the 5 day period will result in claim rejection. GermanMart, Ltd. can not be held responsible for any damage claim not reported within the 5 day time limit. Customer understands that GermanMart, Ltd. WILLNOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR LOSS,INCONVENIENCE, DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM SHIPPINGDAMAGE,THE USE (OR INABILITY TO USE), OR A THIRD PARTY'S UNAUTHORIZED USE, OFANY PRODUCT OR ITS COMPONENTS, EITHER SEPARATELY OR IN COMBINATION WITH OTHERITEMS, OR FOR COMMERCIAL LOSS OF ANY KIND, REGARDLESS OF WHETHER GermanMart,Ltd. HAD BEEN ADVISED OF SUCH POSSIBILITY.