Policies

Pricing
All prices are quoted net FOB Scottsdale, AZ. All prices are shown in U.S. currency. Prices are subject to change at any time without prior notice. You will be notified of any price change at time of order or upon notice given to GermanMart, Ltd., but prior to billing. Prices do not include shipping and handling unless specifically noted.

When will you charge my credit card ?
Beer Steins International accepts all major credit cards as payment option. Currently accepted credit cards are :

At Beer Steins International we don't think you should pay for your order until it is actually shipped. We will not charge your credit card, until your products, including backordered or preordered items, are actually shipped. To avoid unnecessary delays, Beer Steins International will perform real-time address verification when you place your order. This address verification will protect you from fraud and assures that the billing address and or shipping address matches the information on your credit card. If you experience problems placing a order, please double check the billing address and make sure the provided information exactly matches the information on your credit card bill. Using this Address Verification System (AVS) does not mean your credit card is being charged.
Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order and your order might be completely rejected by our system. If you experience problems during the checkout please contact us Toll-Free at 1-888-204-0935.

Payment
Acceptable forms of payment are limited to certified or cashier check, money order, wire transfer, VISA, MasterCard, Discover and American Express. Personal checks will be accepted as payment only after the funds have cleared (approx. 10 days) and been transferred into GermanMart's account. All merchandise remains the property of GermanMart, Ltd. until payment is finalized. Deposits are required for special order or custom order items. Special conditions apply to custom and special orders of 100 or more items.

Do I have to pay sales tax ?
Beer Steins International charges sales tax for orders shipped within Arizona. If you place an order to be shipped within Arizona, your checkout summary will automatically show the appropriate sales tax.
We will gladly credit sales tax for government institutions or tax exempt organizations. Just fax us (480-860-2961) a copy of your tax-exemption form with an address matching your order's billing or shipping address. Please include a copy of your invoice.

Shipping
All items will be shipped UPS Ground unless prohibited by size or weight, in which case a motor freight or air carrier will be used. Expedited shipping is available at additional cost upon request.

Order Processing
Orders received online will be typically processed within 24h – 48h. Mail or fax orders can take up to 5 days for processing. If you pay by non certified funds (e.g. personal checks or company check) your order will be placed on a mandatory 10 day hold or until funds are cleared.

Backordered Items
If any of the items you ordered is on backorder, you will receive an additional e-mail or mail notification after you place your order informing you about backordered items and the estimated ship date. If you order multiple items and one or more of the items are on backorder, your complete order will be placed on hold until all items are available for shipping. You may at your option request a ship ahead to ship available items as soon as possible (additional shipping charges will apply). Due to the nature of our business and the origin of our products, backordered items can take 10-12 weeks before they are shipped.

Order Cancellation
Orders for any non-special or custom order item can be cancelled at any time before the item is shipped, Once the item is shipped, you have to follow our return policy to return the item. Orders containing any special or custom order items can not be cancelled after the items are in production unless otherwise stated.

What if I don't like what I bought ?
We are trying our best to make your shopping experience an enjoyment. Even though we are trying to provide as much information as possible about our merchandise and their origin, we are aware that a picture might let a product appear somewhat different from its tangible reality. If you ordered a product and you are not satisfied, will gladly take the item back and refund the purchase price less shipping and handling fees (only if the product is in original condition, unused and returned within 12  days of the invoice date) no questions asked (please read Return instructions for detailed information).

Returns
GermanMart, Ltd. will not accept unauthorized returns. If you need to return an item, please contact our customer service prior to doing so. If conditions for product return as stated below are met, we will issue you a return authorization number (RMA) that must be clearly marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in  original condition and received by GermanMart, Ltd. within 10 days of the RMA issue date. Items will be inspected prior to issuance of any refund or credit.
Special order and custom order items cannot be returned unless they are defective (all orders with more than 10 identical items are considered special orders !).
Products must be returned within 12 days of receipt for a refund or replacement. Any merchandise returned after 12 days of receipt is subject to a 20% restocking fee. Special order items may only be returned for replacement and not for any refund (if a product becomes unavailable, GermanMart, Ltd. will issue a refund). In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $15.00 re-boxing fee for products returned in a damaged box. Defective items have to be reported within five days after receipt and may be returned for a same-item exchange only.

How do I return Merchandise ?
Before returning any item, you must contact our customer service department within twelve days of your invoice date for a Return Merchandise Authorization (RMA) number at [email protected]. No returns, of any type, will be accepted without a valid RMA number. The following information is required: order confirmation number, or customer PO number from the packing slip. Product description or product SKU number customer name. Reason for return (defective, DOA, non-defective, other) refund or a replacement? Customer email address. The RMA number must be written on the outside of the shipping package. We recommend that you return your item with delivery confirmation and insured, as GermanMart, Ltd. cannot be held responsible for any lost items or items damaged during return shippment.

Where do I send my return?
Along with your RMA number you will receive detailed instructions on where to return your package. If you have any questions, please contact customer service at [email protected]

Damaged Items
GermanMart, Ltd. and its suppliers deliver merchandise to carriers properly protected and packaged. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If damage is discovered after opening the package, contact GermanMart, Ltd. customer service immediately. The customer must file any damage claims with GermanMart, Ltd. within 5 days of item receipt. The customer has to retain all original packaging and keep the damaged item available for inspection by UPS, 3rd party or GermanMart, Ltd. All damage claims with the carrier will be handled through GermanMart, Ltd. Failure to report any damage within the 5 day period will result in claim rejection. GermanMart, Ltd. can not be held responsible for any damage claim not reported within the 5 day time limit. Customer understands that GermanMart, Ltd. WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR LOSS, INCONVENIENCE, DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM SHIPPING DAMAGE,THE USE (OR INABILITY TO USE), OR A THIRD PARTY'S UNAUTHORIZED USE, OF ANY PRODUCT OR ITS COMPONENTS, EITHER SEPARATELY OR IN COMBINATION WITH OTHER ITEMS, OR FOR COMMERCIAL LOSS OF ANY KIND, REGARDLESS OF WHETHER GermanMart, Ltd. HAD BEEN ADVISED OF SUCH POSSIBILITY.

Warranty
Any warranties on products sold by GermanMart, Ltd. are those made by the manufacturer. Customer understands that ANY AND ALL WARRANTIES ARE VOIDED IF ANY PRODUCT DEFECT HAS BEEN CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, IMPROPER INSTALLATION, LACK OF PROPER MAINTENANCE, ABUSE, MISUSE, ACCIDENT, FLOOD OR FIRE. Customer understands that THERE IS NO WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, ON ANY ITEMS USED IN PURPOSES OTHER THAN FOR WHICH THEY WERE INTENDED. Customer agrees to notify GermanMart, Ltd. immediately upon discovery of any product defect. Customer understands that defective items must be returned for replacement in accordance with GermanMart’s return policy and at Customer expense. GermanMart, Ltd. will replace all defective items that meet return/replacement requirements. Customer understands that GermanMart, Ltd. WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR LOSS, INCONVENIENCE, DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE (OR INABILITY TO USE), OR A THIRD PARTY'S UNAUTHORIZED USE, OF ANY PRODUCT OR ITS COMPONENTS, EITHER SEPARATELY OR IN COMBINATION WITH OTHER ITEMS, OR FOR COMMERCIAL LOSS OF ANY KIND, REGARDLESS OF WHETHER GermanMart, Ltd. HAD BEEN ADVISED OF SUCH POSSIBILITY.

All consignment Sales Are FINAL
Unless otherwise noted, all consigned items offered for sale shall be sold in "as is" condition, carry no warranty whatsoever, expressed or implied, and are excluded from exchange.

Choice of Law
All terms and conditions of all transactions shall be governed by the laws of the State of Arizona. No legal proceeding pertaining to any matter arising under or growing out of this transaction shall be instituted in any state other than Arizona. Any legal proceeding with respect to this Agreement shall be filed in the appropriate Court in Maricopa County, Arizona.

Rev. 3.6 January 2018